Trying to report a faulty delivery! Tried three times to get through to what they call Customer Service. First time 47 mins and gave up, second time 1 hour and gave up, third time (as I type) I am now over 1 hour! I keep getting told to 'go online' but according to my account the items have not been delivered so I don't know what I am looking at in my hallway for past 2 days?!? I cannot 'go online' as you say in your ever repeating answer service as it wont let me report a fault as it thinks it is still not delivered! It therefore wants me to call... and this is where are are STILL !!! If I dealt with my customers like this I would be out of business. Stupidly this is the second encounter as I purchased bedroom furniture previously (which was delivered damaged) and it was a debacle getting replacements. Do not buy from this company. I wish I had returned the originals and didn't have to buy more of the same. !!!