Ordered sofa in October with initial delivery date in February. Fine - understand Covid has impacts. Week before delivery, delivery date was pushed back to April. When delivered, the corner piece of the sofa was missing. Refused delivery. Next delivery date end of April. Customer service do nothing at all, apart from offer the next date. If customer service was all apologies and expedited delivery, we'd accept that. But through no fault of ours, it's going to be six months before we are this sofa. It's difficult to get anyone on the phone and no one will take responsibility to fix the problem. This company treats it's customers with disdain, but if you're going to be the Ryanair of furniture, you have to do other things well and actually deliver the furniture. I will not buy anything from OFL again.