Absolutely appalling customer service. Brought the wrong sofa combination, the delivery staff were helpful but the customer service is an absolute disgrace They could arrange to pick up the 2 sofas the following week but could not deliver the correct ones for almost another 3 weeks. Having paid an extra £100 for the delivery and set up service, which just involved taking the wrapping off and screwing the legs on the sofas I am completely disgusted. They are totally disinterested in my complaint and would rather give me a refund than try to address the matter. I now have 4 sofas crammed in my living room so thanks for your assistance Oak Furniture Land.
3 years ago
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