My mum passed away at the beginning of November so I cancelled her table and chairs 4 weeks prior to it being delivered well within oak lands returns and cancellation policy. I was told it takes 3 to 5 working days for my money to be returned... 7 weeks later I still haven't had my refund! Every week I have called and said I still haven't received my money to be told the same thing... Oh well we're really sorry I can see that it hasn't been passed but I will take it straight to my manager and get it sorted today... Unfortunately it takes 7 to 10 days for a bank transfer to go through.... And this has gone on since the beginning of November. Really poor service from oak land I have had enough to deal with after the sudden death of my mother and really don't need the stress of chasing money. Can you imagine if I owed them money I'm sure I would of had debt collectors knocking at my door the other way around. Very unhappy customer won't be buying from them again