Excellent products at great prices, but their operational capacity, customer service, and reliability is shocking. I ordered a bed from them and booked in a delivery date. I took the day off work. I receive a text halfway through the day saying the wagon has broken down and will be arriving later. I wait 3 more hours. I receive a new text saying the delivery has been cancelled. I call customer service who said the words ‘so sorry’ but actually sounded like she couldn’t give the slightest slice of care in the world. I explained I have had to take time off work, can we rebook for a weekend. Nope. New date agreed, I book time off work. The day comes I receive a text saying your order will be delivered between 10 - 2. Then another message lands straight away. Sorry part of your order is missing (it’s a bed!), so half of it (the headboard) will need rebooking for a later date. Firstly, they had my complete order for the first failed deliver attempt, so where has it gone since then? Secondly, what bright spark though sending half a bed would be a good idea? So now I have lost three days of work waiting to receive my one complete item. An absolutely abysmal shower of brown stuff, and I will never use them again, and let everyone I know to steer well well clear.