The people who front the company that I dealt with were great - the manager of the shop in Norfolk I ordered from and the delivery guys. All brilliant and helpful. But oh dear OakFurnitureland the company! The colour of the Kemble range is nothing like the website pictures. I took "Putty" to mean off white like window putty and that's how it looks in the pictures. So when I went in to the shop I didn't actually ask to see the furniture. I thought I knew what I wanted and ordered confidently. Big mistake. I don't have off white wardrobes. I have grey wardrobes and it's quite a deep grey. But I understand I would lose 30% of the price I paid if I try to return them for this reason and in any case, it would be such a performance trying to get them out of the house again I can't face it. So I will live with my grout grey should-have-been-putty-off-white wardrobes and put it down to experience. But my main problem and the reason I will not use this company again is the packaging. Please don't bother to come back with a defence about the need to protect the furniture. I already know all that. But there must be a better way to do it than the enormous amount of polystyrene used. I filled and I mean filled to bursting, 4 WHEELIE bin bags with the little bits of polystyrene alone plus I had 2 car loads of sheets and blocks of the stuff and cardboard and I drive a 4 x 4 !! The amount was immense and all that polystyrene can't be recycled. It will go into landfill and there it will stay for decades. I'm appalled. There are no excuses OakFurnitureland. This is your responsibility. You must invest money in finding greener alternatives and quickly. And don't pass that cost on to the customer please.