Bought from OFL in the past and had no problem. However, I recently ordered a sideboard in store. Delivery date accepted along with confirmation email. No text message the day before delivery, as stated. I phoned customer service to be told no delivery was due to me! After 3 phone calls, lost earnings and total disruption personally. I was offered an insult of of 3 different options (as a gesture of good will). I've had no reply from my email, and no refund...which they say takes 10 to 14 days! Horrendous communication and understanding. Quick enough to take your money. But a total joke on refunds and putting things right. Look forward to shopping elsewhere!