Disgusting company. Purchased a sofa for £2000 18 months ago. It now looks so misshapen and saggy and has no support left at all. We thought this would be no problem as we purchased a 5 year warranty at the time of purchase for a further £200. Apparently the product looking awful and not being fit to sit on is not a fault. Some quotes that have come from staffs mouths. “This is how they make them now so you have to buy a new one regularly” “The 12 month warranty doesn’t mean the product will last 12 months” “I would never buy one of these for myself, they’re a night mare” Leaving as many reviews as possible in the hope that no one else is ripped off and taken the poss out of. Fuming.