Extreme poor quality. We have spent a huge amount of money on bedroom furniture over the past few years and have been very happy up until now. We decided to purchase a bed and mattress also...Both arrivedpromptly, however after only 4 weeks of using the bed the mattress (an Orthopedic one) started to dip where we slept. I registered a complaint and they sent out a young boy to check measurements etc. He advised it was normal and this was known as a North/South divide !!!!!...My husband and I disagreed but gave the benefit of the doubt..after a further 2 weeks we noticed it has worsened, so again put in a complaint. Please note at no stage did we get a copy of any report and NOBODY from Oak Furnitureland contacted us. Customer Services (when I finally got through to them) moaned saying no point in sending a 2nd person out as Id already had 1 report....The 2nd person arrived did same measurement and stated it was in legal requirements and all mattresses have this issue.... I dont think so, we previously had a mattress for 10 years that never went like that....they refused to replace or even give me my money back, even when I stated I had been sold sub standard goods....so now I have had to purchase another mattress (definately not from them). Inthe meantime I have emailed theChief Executive to state he has poor customer service staff as well as selling sub standard goods....absolutely disgusting service, no loyalty to any customers whatsoever