Consistent mistakes with the service, the website going down and a lack of backbone with staff wanting to take responsibility for continuous mistakes made my partner and I question our loyalty to Ocado, where we'd shopped online with for quite a while. As a result we went over to Sainsburys, who, to be fair to them, have been consistent and quick to rectify their mistakes. We wondered about going back to Ocado and thought that the company have had plenty of time and opportunity to haul their once great company out of the gutter to produce a great service once again. What a mistake we made believing that! Only hours before a delivery we booked a week ago was due to arrive, Ocado sends us a message with no apology telling us that the order had been cancelled, and that we needed to rebook a slot, the nearest being 4 days later! This resulted in us having to re-organise our childcare so that we were able to go shopping this evening. Terrible excuse for a company, who's organisation is a joke. Avoid this company at all costs. We are now deleting our accounts. Shop online with Sainsbury as they're a much better company.