Ocado Reviews

"A big Christmas Raspberry to you Ocado! I\u2019ve had a Christmas shop on order for a few weeks and have just received an email at 6pm on Sunday to advise me that due to an issue with my card payment, my order for Monday delivery has been cancelled!\r\n\r\nThere are no issues with my credit card and you should have at the very least offered me the opportunity to resolve the matter before perfunctorily deleting my order. High handed attitude and shocking service from you, which I won\u2019t give you the opportunity to repeat. I am cancelling my account forthwith and trust that other customers will not be placed in this position one week before Christmas! Bah Humbug Ocado"

"Cancelled my order midnight the day of delivery because my card failed authorisation. Tried to ring them and they refused to reinstate prevent honour the price on another delivery date even though I was already inconvenienced by their system cancelling my order immediately without a second attempt at charging my card. I've been a customer for about 5 years, spent \u00a3160 on this order but had to change my card due to expiry (which is what triggered the authorisation and i think it failed because they authorise for extra incase of items that are pay by weight and i only keep enough money in my main account to pay for what I'm buying incase of fraud) and this is how they treat me. Be warned, Ocado obviously doesn't give a toss about customers. This wouldn't happen at other supermarkets as they make sure your card is accepted when checking out but any other supermarket would fix it. I'm not asking for discounts just to honour the shop I spent hours planning and was cancelled in seconds. (i literally saw the email come in they could have even given me a few hours to add a new card, anything. I know they don't start picking and packing late orders until the next day so it's just pure disregard)\r\n\r\n\r\nOcado just doesn't care about you and you can lose your entire shop and all the time you put into it the day of your delivery because their system is terrible and they won't help you."

"Ocado damage my car and now the reapit will cost me \u00a33000\r\nthey said then never damage it when i go videos and pictures of it , make sure you never order from ocado, is the workse compnay in UK, and they are a total reap off, and scamers"

"Ocado damage my car and now the reapit will cost me \u00a33000\r\nthey said then never damage it when i go videos and pictures of it , make sure you never order from ocado, is the workse compnay in UK, and they are a total reap off, and scamers"

"Ocado damage my car and now the reapit will cost me \u00a33000\r\nthey said then never damage it when i go videos and pictures of it , make sure you never order from ocado, is the workse compnay in UK, and they are a total reap off, and scamers"

"Ocado damage my car and now the reapit will cost me \u00a33000\r\nthey said then never damage it when i go videos and pictures of it , make sure you never order from ocado, is the workse compnay in UK, and they are a total reap off, and scamers"

"Shouldn't even be one star would select 0. The driver came 45 minutes late after the update said 10 mins late the driver will be spoke to customer service who offered a \u00a310 voucher, like I'd want to shop with ocado again after. Then on top of this I ordered eggs on this order which came cracked and leaked onto to the tea towel they gave me. I asked them to put money into my account they were being funny and said they couldn't do this even tho they refunded m for broken eggs they couldve just refunded me for other items I ordered and this wouldve gone into my account but they didnt. Never using these again ridiculous business and overpriced items which come cracked and late."