Ocado Reviews

4.1 Rating 2,558 Reviews
79 %
of reviewers recommend Ocado
4.1
Based on 2,558 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Next Day
On-time Delivery
Greater than 57%
Accurate And Undamaged Orders
Greater than 70%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Read Ocado Reviews
Visit Website

Phone:

0345 656 1234

Email:

ocado@ocado.com

Location:

3 Bishop Square
Hatfield
AL10 9NE

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Ocado 1 star review on 18th December 2022
Mrs F
Ocado 1 star review on 7th October 2022
C
Ocado 1 star review on 14th July 2022
Luis
Ocado 1 star review on 14th July 2022
Luis
Ocado 1 star review on 14th July 2022
Luis
Ocado 1 star review on 14th July 2022
Luis
Ocado 1 star review on 3rd July 2022
Anonymous
5
Anonymous
Anonymous  // 01/01/2019
Taking £4 extra for bags and offering 10p back each. I won't be using this service again!
Helpful Report
Posted 1 week ago
So far, I've found Ocado better than other online grocery deliveries. It's never hard to find a delivery slot, I very rarely have an item substituted and they always have the quantity I want, they deliver in bags for which they pay you 10p each bag you return. They are great value for money, always on time, and the drivers are all helpful, which is important to me aged 70 with poor mobility. I can recommend Ocado with confidence.
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Posted 2 weeks ago
Just had my first delivery from Ocado in deep snow….. DEAD ON TIME!!!! Delightful driver CLOE….I was so surprised to see her,especially on time, in view of the weather…I forgot to give her a tip….So sorry CLOE! My order was perfect, absolutely no complaint. Thank you Ocado MG. Streetly.
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Posted 2 weeks ago
Paul noticed a broken bottle in my shop. He contacted customer services immediately. Ten minutes later customer services called to apologise, to discuss and sort the order, offer a voucher for inconvenience and arrange a priority delivery the next day at 8.30am. Fantastic speedy and efficient customer service. Thank you Ocado
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Posted 3 weeks ago
Substitutions or a complete failure to supply has become a common theme… Offering products that are not available to deliver is a very poor system and incredibly irksome (as is informing customers just a few hours prior to delivery).
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Posted 1 month ago
I had a delivery today 6:30PM-7:30PM order delivered by Owen,polite and extremely helpful ,excellent. Definitely recommend .
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Posted 2 months ago
After shopping with Ocado for many years, was absolutely distraught after they cancelled my entire Christmas food shop (only after I'd contacted them to say it hadn't arrived) saying they were having delivery issues, but they offered to deliver after Christmas instead (27th December). Absolutely appalling customer service.
Helpful Report
Posted 2 months ago
DO NOT ORDER FROM THIS COMPANY! NO CHRISTMAS EDIT ON YOUR SHOP! Can’t get into the website to add some more items the page will not load and all the customer service staff have gone home! Not what a customer needs so don’t order from them! Customer service is non existent! Date of experience: 19 December 2022
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Posted 3 months ago
A big Christmas Raspberry to you Ocado! I’ve had a Christmas shop on order for a few weeks and have just received an email at 6pm on Sunday to advise me that due to an issue with my card payment, my order for Monday delivery has been cancelled! There are no issues with my credit card and you should have at the very least offered me the opportunity to resolve the matter before perfunctorily deleting my order. High handed attitude and shocking service from you, which I won’t give you the opportunity to repeat. I am cancelling my account forthwith and trust that other customers will not be placed in this position one week before Christmas! Bah Humbug Ocado
Ocado 1 star review on 18th December 2022
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Posted 3 months ago
In the comfort of our own home We can shop and never roam With Ocado, our trusted friend Our grocery shopping will never end No need to brave the crowds or the rain Ocado makes it all so easy and plain From produce to pantry staples, they have it all Ocado, our go-to for a convenient grocery haul So thank you, Ocado, for making life easier We are grateful for your reliable delivery service, sir!
Helpful Report
Posted 3 months ago
After spending so long adding products to basket I check out. More than half of my items are not available. This has happened on so many occasions. It makes no difference if I change delivery day to over a week after. Still not in stock. Why not say items are out of stock so I don't waste my time. Total joke of a company. Wasted over one hour today. It was a good store when they were together with waitrose. Not long after partnering with m&s, their store is garbage. Always do not have stock.
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Posted 3 months ago
I started getting my shopping from Ocado when we were in lockdown, and I've never had any items missing from my order, or substituted. Their system is efficient at marking goods as sold out, or unavailable for your delivery, BEFORE you check out, so avoids you relying on the delivery and then getting disappointed/surprised. Only one negative experience when a delivery was super-late, due to severe traffic delays. The delivery people are courteous and efficient. I have tried four other major supermarket suppliers, but none are as consistently satisfactory.
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Posted 3 months ago
I don't understand all the one star complaints. I'm a regular customer with only only good things to say about Ocado, their products, and their delivery guys. Being able to buy M&S food is a bonus.
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Posted 4 months ago
Way, way too much wasteful and completely unnecessary plastic packaging, especially on fruits & vegetables. Shameful and irresponsible. And no, collecting plastic bags on delivery doesn't offset this. Also, the quality and range has fallen a lot since M&S replaced Waitrose as the partner. Customer service/delivery is still good, but that's not enough to keep me using Ocado.
Helpful Report
Posted 4 months ago
Made me wait for delivery late night and no show. Had to call in myself and find out whats going on and look for a solution. Little did I realise I would be forced with the next slot of 3hrs because there was nothing else and the money had already been clawed from the bank which would take another 3 days to release. First time shopping and last time aswell... Be warned protect your sanity and shop in reputaboe stores. These incompetents will mess you around and have you run around for a solution.
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Posted 4 months ago
No Service or intelligence i genuinely do not know no where they scraped the current workforce from, it was obviously the bottom of a very dirty barrel as the quality is certainly non-existent and to be frank the level of idiocy mind-blowing. As my Grandad say you can't reason with someone who lacks the capability To have an intelligent conversation, and that Ocado there is no sign of intelligent life.
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Posted 4 months ago
I have normally been very pleased with my delivery except for today because my frozen food was defrosted. Part of it was meat which is not good.
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Posted 4 months ago
3-4 months as a customer, delivery late a few hours for 3 times. Before I paid delivery fee in advance as smart pass, if delivery late, I got refund money back on delivery fee, but after paid for smart pass, delivery late, no refund, gave voucher which I do not want to shop with them anymore. Customer service replied to my complain, no refund and asked if, I want to cancel my smart pass. DO NOT PAY DELIVERY FEE IN ADVANCE, they have free delivery often. Shop around, somewhere else cheaper and better.
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Posted 4 months ago
Avoid! Horrible company - took money for organic lamb (6 packs of lamb liver, each cost £6) and substituted for 6 x M&S lamb liver for £1.60. They have notified me about the missing organic lamb liver and their chosen on my behalf substitute on the day of delivery, 10 min before delivery. When I call them and asked for refund as the 'substitute' is not organic, received the refund for M&S lamb liver of 6 x £1.60 and not the amount I paid for organic lamb liver of (6 x £6 per pack). Spend long time on a phone arguing that I do not want the substitute, I am not happy with their service and want full refund... Horrible company, Avoid!!!
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Posted 5 months ago
Who is the boss? - It's a sorry state of affairs, and it says a lot about an organisation, when the employees of that company do not even know who their boss is! There is obviously a complete disconnect between Ocado's Board of Directors and its staff when having liaised with 3 different customer services staff (names available), on 3 separate occasions, none of them are able to tell me the names of the Chief Executive and Chair of the company. I asked the question in relation to an on going issue with Ocado, yet to be resolved.
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Posted 5 months ago
Ocado is rated 4.1 based on 2,558 reviews