I had such horrible customer service today with Ocado. The driver did not attempt a delivery during my predetermined order time and they had the nerve to suggest that it was my fault. The customer service team indicated that because I did not pick up a call from the driver prior to my delivery slot, I was liable for charges related to perishable items. I was home, and ready to accept the delivery and spoke to customer service who said they could not reach the driver within the predetermined time and had to cancel the delivery because of this. I am absolutely gobsmacked by the poor service.