Ocado Reviews

Name: Ocado
Address: 3 Bishop Square, Hatfield
Rating: 4.03

4.0 Rating 2,657 Reviews

77 %

of reviewers recommend Ocado

Company Reviews

Questions

Metrics

4.0

Based on 2,657 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 656 1234

Email:

ocado@ocado.com

Location:

3 Bishop Square
Hatfield
AL10 9NE

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Ocado 1 star review on 12th September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“REVIEW FOR ANGELIC DELIVERY DEIVER “RYAN” REVIEW 4 STUPENDOUS DELIVERY DEIVER… REVIEW FOR ANGELIC DELIVERY DEIVER “RYAN” ⭐️ Hello Viewers,Potential Buyers’ and readers’. Review By RGN & PT. Ms.Highness If you are disabled like me or vulnerable ,then Ocado is the right place for you to recieve a tailored & professional delivery by this individual . If it’s possible to request him , for your delivery I highly recommend “Ryan “ for he’s delivery services . Dear Ryan ,Ocado,CeOs’ ,directories’ and managers’. I would like to express my sincere appreciation for Ryan, whose exemplary conduct during my delivery deserves formal recognition. As a disabled customer, I often rely not only on the physical service provided, but also on the sensitivity, patience, and composure of the individual assisting me. Ryan demonstrated all of these with extraordinary grace. He handled my shopping with impeccable care, ensuring everything was placed exactly where I needed it, and he maintained a calm, respectful presence throughout the entire interaction. Ryan’s kindness is effortless yet deeply impactful. His professionalism goes far beyond basic expectation; he operates with a level of courtesy, emotional intelligence, and attentiveness that reflects genuine character. He showed awareness of my disabilities without drawing attention to them, treating me with dignity and respect while ensuring I felt safe, supported, and not rushed. Employees like Ryan are rare. His demeanour, work ethic, and natural compassion make him an invaluable asset to Ocado. I strongly believe senior management—including the Manager, CEO, and Directors—should consider rewarding his exceptional service with a raise or promotion. Talent and humanity of this calibre should not only be acknowledged but actively uplifted.Ryan is, quite simply, priceless within his role. Ocado is fortunate to have someone of his integrity and calibre representing the company. Ryan’s conduct embodied a level of respect and refinement rarely encountered in modern customer service. His character was distinguished by genuine warmth and impeccable professionalism, expressed through a carefully chosen vocabulary that conveyed courtesy, intelligence, and effortless composure. His presentation was immaculate and elegant, reflecting both pride in his role and sensitivity toward my needs. Every item was delivered with precision and care, ensuring I did not struggle, lift, or exert myself in any way. His patience was exceptional—measured, graceful, and unwavering—allowing me the space and dignity I required while maintaining an atmosphere of calm, attentiveness, and complete reassurance. Ryan demonstrated an extraordinary calibre of service that speaks to both his integrity and his natural sophistication in dealing with customers. His manner was composed, polished, and deeply respectful, and every word he used carried a sense of calm assurance and genuine courtesy. His appearance and presentation were impeccably professional, reflecting a standard far beyond the ordinary. He managed the delivery with flawless precision, placing each item safely and thoughtfully so that I was never required to lift, strain, or intervene at any point. His patience was remarkable—steady, gracious, and profoundly considerate—creating a sense of ease that transformed the entire experience into something truly exceptional.Ryan’s commitment to going above and beyond was nothing short of exceptional. He demonstrated a level of dedication that far exceeded the standard expectations of his role, approaching every detail with a sense of purpose and genuine care. His willingness to extend himself—whether through thoughtful assistance, attentive listening, or refined problem-solving—reflected a deeply ingrained work ethic and an extraordinary sense of humanity. Ryan did not simply complete a delivery; he elevated it into a seamless, dignified experience by anticipating needs before they were spoken and offering support with a quiet, effortless generosity. This spirit of going the extra mile is a rare distinction, and it speaks volumes about his character, professionalism, and exemplary service.Ryan has consistently demonstrated a calibre of professionalism that clearly warrants advancement within the company. His conduct reflects maturity, intelligence, and an instinctive understanding of customer care that exceeds typical expectations. He embodies the qualities of a natural leader—calm under pressure, articulate, attentive, and exceptionally reliable. Ryan elevates the Ocado brand through his behaviour alone, representing the company with dignity and effortless grace. His ability to transform routine deliveries into reassuring, refined experiences sets him apart from his peers.”

Helpful Report

Posted 1 day ago

“I bloody love Ocado. Place an order on the Monday and it turns up on the Tuesday delivered right to the door. The drivers are always friendly and helpful and offer to bring it in if I need them to (I always say no because I could do with the step count but it’s kind of them to offer). They always have a really good selection of items and unlike Sainsbury’s or Tesco, they pick substitutions that are sensible and not ‘I ordered a bag of carrots but got a bottle of wine!’ :) Plus, save your bags and give them to the driver next time and you get 5p back per bag - not getting that with Morrisons are you! And don’t even get me started on the little game of ‘which van will turn up’. Personally I love a plum van but my husband loves a Percy pig one!”

Helpful Report

Posted 2 weeks ago

“Fabulous, I've never had any issues they have a huge organic range of fruit, and Veg is always fresh and looks healthy by far the best supermarket about”

Helpful Report

Posted 2 months ago

“The delivery drivers go out of their way to be helpful. Always very pleasant. Always on schedule. Ocado must have a good H.R. dept in choosing them. Food is excellent quality, inc M&S (a bonus).”

Helpful Report

Posted 5 months ago

“Have used Ocado for the past 5 years now. They have always arrived on time, drivers are always very nice and polite. We have had a couple issues where items have been missing from the delivery but are always refunded the difference when we call up. Customer service is always very polite and helpful and quick to answer.”

Helpful Report

Posted 6 months ago

“I have ordered from here a few times in the past but stopped because I couldn't afford the prices. I recently placed an order after a year or 2 as the Ocado was the only store who had them. I also have to say that they always have stock of their advertised products. Anyway the items didn't agree with me. And I sent an email, the response I got wasn't very good. So I emailed again and I recieved a phone call where they are aged collection of my items at a time that was convenient to me. They explained that they are a warehouse and can't always refund some things because they are a warehouse but they were able to help me. Such accommodating, friendly knowledgable service from beginning to end. Thank you for being so understanding and empathetic to the situation with me and the products (which obviously they didn't manufacture) but they took the loss. If the prices were not as high, I would shop here more often. They don't even charge delivery fees. I will try shop here more often on the months I can afford it.”

Helpful Report

Posted 8 months ago

“Benjamin my delivery driver was fabulous! Winchester. I have had my food delivered by Ocado for nearly 3 years. I have nothing but total praise and satisfaction from Ocado. Its great value, if you work full time, its a one stop shop if you want it, like me!! Tonight, just wanted to give a shout out for Benjamin. All my delivery drivers have been fab, but Benjamin just went the extra mile; he was early in my hour slot! Tick! And he was so helpful and thoughtful!! Tick! So win win, keep it up Ocado and team, you are doing a great job, also want to thank the pickers who pick my delivery every week, you guys need a mention, as you get it right every time!! 5 Stars ✨️✨️✨️✨️✨️”

Helpful Report

Posted 9 months ago

“Brilliant company. I've had weekly deliveries for past seven months. Delivery always on time 06.45. I've only ever had one substitution. Drivers always polite and helpful, customer services very helpful and pleasant. Quality of everything is amazing. By paying £3.99 monthly for smart pass I get unlimited free deliveries and 10% off certain lines. I am sorry to see so many bad reviews. I am supplied by Andover warehouse. Because of ocado exceptional service I will never shop elsewhere.”

Helpful Report

Posted 11 months ago

“Deliveries are always on time, fresh, well packed and delivered by polite, friendly drivers. Never had missing or replaced items. Customer service is extremely good with prompt positive responses.”

Helpful Report

Posted 1 year ago

“We have been using Ocado for a few months now and absolutely love it. It's cut my shopping bill right down, never have substitutes, drivers are always on time, polite and the quality of food is amazing. The vouchers from the price promise always work for me too. I won't shop anywhere else now!”

Helpful Report

Posted 1 year ago

“Hi we really like Ocado I don't actually understand Amy bad reviews as we had never had 1 item missing ir damaged or a late delivery. The delivery people are so polite too Value wise its great and we Usually have vouchers or money off etc. Food is yummy and I try go for the offers. I do also use marks Spencer value lines and I shop at our local waitrose too. I'm not a high earner But honestly if you are careful you can definitely get some really get deals Love Yr little vans by the way Thanks Michele and Kirk East Sussex And the dogs love their £1 treats They are cheaper than the pound shop..lol”

Helpful Report

Posted 1 year ago

“Ocado My first online shopping with Ocado I made my first online shopping with Ocado on Sunday 31st of March abd was told i would not pay for delivery and I would receive discount as a new customer. I was given the delivery date as 2nd of April. The driver, Jamie, came today at 10:00am. He was very polite. He explained how some of my eggs were accidentally cracked, however he was swift to tell me that I would be refunded for the cost of the eggs. I definitely would shop with Ocado, as I like the way certain food items were packed. For example, the 6 granny smith apples were placed in a lovely box 📦 😀 The bill for my shopping 🛍 was good value. Thank you Jamie for your friendly and good service 👍 Date of experience: 02 April”

Helpful Report

Posted 1 year ago

“I am very happy with ocado's service and goods. I only have a big problem with the website. It is messy, difficult to use and constantly takes one to where IT wants rather than what I want. Also, when placing two separate orders at the same time, it merged the items and was impossible to sort out.”

Helpful Report

Posted 1 year ago

“I have always found Ocado to be reliable. Their customer service is excellent. They looked after me very well during the pandemic and continue to do so. I like that they are now comparing prices with Tesco.”

Helpful Report

Posted 2 years ago

“The delivery drivers are always polite but I wasn't happy the delivery driver was texting on his phone and I was standing at the front door downstairs for ages waiting for him after I saw his delivery van pull up from my front room window,one of my neighbours knocked on his window on his van to tell him I was waiting for him by my front door for for my food shopping, I'm glad there's not usually substitutes.”

Helpful Report

Posted 2 years ago

“Hi I AM A NEW CUSTOMER TO OCADO. BRILLIANT SERVICE. WONDERFUL DELIVERY. WHY DIDNT I COME OVER TO OCADO BEFORE”

Helpful Report

Posted 2 years ago

“First time used Ocado On time No substitutes Excellent quality of produce Polite, helpful delivery driver”

Helpful Report

Posted 2 years ago

“I’ve shopped with Ocado for the past 16 years and have been very happy. The drivers are always on time, pleasant and helpful and there are rarely substitutions or goods missing. I think their partnership with Waitrose was better than M&S but that’s due to personal choice. The payment/return system with carrier bags works well. It may be a bit more expensive than some other supermarket deliveries but worth it.”

Helpful Report

Posted 2 years ago

“I used Ocado for the first time a few days ago, I found the overall experience good! I like the early or late delivery slots . Ordering was simple to navigate and had a wealth of choice my shopping was packed well and was delivered on time. I will definitely use them again!”

Helpful Report

Posted 2 years ago

“I have been using this company for approximately 4 to 5 years. I have never had a single problem with them. In fact, I cannot praise them highly enough. The wide range of food is impressive and the delivery drivers are some of the best in the business. I have used competitors and have sometimes been left with over 10 substitutes on an order, which is not acceptable. I have had breaks in between, but I always end up back with Ocado. So I can only speak as I find and I trust them completely every week with my order. I wouldn’t hesitate to recommend this company. I must’ve had over 200 deliveries and cannot remember a single one. That was a bad experience. well done Ocado. Customer service is 2nd to none. I admit they are not the cheapest but they deliver in bags and they give you back 10p for each bag you return for recycling. We as a family order loads of different types of fruit and my daughter particularly loves the Ocado range. In fact we were just talking today about the size of the grapes. They were literally the size of plums and as sweet as could be. we have a very happy daughter after an Ocado delivery! Keep up the good work. We will be using you for a very long time to come.”

Helpful Report

Posted 2 years ago

Ocado is rated 4.0 based on 2,657 reviews