The drivers are nice and friendly and provide a reliable delivery service. Lately, although I have not requested a refund my okra has been delivered and are either mouldy on arrival or by the time I need to use them which is very disappointing. The rest of my veg regularly ordered is also hit and miss. My meat on occasion has not been as fresh and I have at least twice has to dispose of my lamb cutlets. I have purchased oxtail from Canary Wharf Waitrose and it would be good to be able to order online anything I can buy in the shop. My overall view is that Ocado are good and I would recommend them but they could be better.