I think Ocado provide a very good service, on the whole. But I give it a 'Good' rating for now. It has happened a few times that I have ordered some food items, or wine, for a dinner party only to find at the point of delivery that they were not available. A fair bit of inconvenience on those occasions, and requiring emergency dash to the supermarket. The weight of items could possibly be better specified or highlighted. Case in point being salad bags. Two types of salad bag (same brand), same price but different size/weight of bag. Easy to overlook when clicking in a hurry. Whilst I am mainly a Waitrose customer, I find that many of Ocado's own brand products are very good quality and good value. One major dislike for me is the waste of plastic carrier bags. Sometimes there is only one item packed in one bag. Keep up the good work!