Good things: arrives in the time slot booked, produce fresh, eggs have not been crashed recently (big recent improvement) and generally damaged goods are much rarer (again - congratulations on achieving this) BUT the following should be addressed. The most irritating thing when Ocado arrives is that you can pretty much guarantee that salad will be crashed under bottles of wines ie fragile items will be under heavy ones. This is something that should be urgently improved - it is not just an isolated incident but a pretty consistent and highly frustrating pattern. Harsh chemicals should be separately bagged. I had drain cleaners packed together with vegetables when each bottle of milk was packed individually in a bag! Also, we order once a week and really do not appreciate it when evening meals (ie meats, ready meals, fish etc.) expire mid week. This is of course harder for you to improve / control but should be noted.