Delivery is great - always on time with very friendly and helpful drivers. Choice of products/offers is also great; as is the website, which is quick and easy to use. I find it good value too - I don't find it any more /less expensive than other supermarkets generally. However, the 'normal' rating is because I haven't seen much improvement in the dreadful packing, despite constant reassurances. Tins are dented, fresh fruit and veg are just thrown into the bags and heavy items are still often put on top of delicate ones. Raw meat / fish is also still included in same bag as fresh fruit and veg. Again, despite the reassurances that the packaging won't leak, I wouldn't expect anyone to really want raw chicken to put be upside down on to fruit. Because of the above, I am now much more careful about what I order from Ocado. If changes did actually happen then I would definitely buy everything from Ocado, but until these issues are addressed (and I know of other people who feel the same), then Ocado run the risk of shoppers returning to the supermarket and packing themselves. I am always really embarrassed when I am told by Customer Service that the packers for me will get more training. I wonder whether Ocado management have looked at what is being expected of your workers in the time given? Such a shame as it ALL could be so much better so you do actually fulfil that promise you claim you want for customers - great customer satisfaction.