Anonymous
Long term customer. Unable to get a slot in the Christmas scramble. Ocado recognised this and emailed me, offering to refund one month smart pass. When I tried to claim the refund (explaining it was Ocado offer to refund), customer service cancelled my smart pass! I have a further reply from Customer Service saying they will attempt to restore my smart pass; but an ominous silence since then - it was cancelled very swiftly. Now I cannot see any delivery slots at all. Genuinely get the impression that Ocado do not want me as a customer. This is not going to end well for either of us.
3 years ago
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Ocado has a 4.1 average rating from 2,603 reviews

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