I foolishly paid for the Smart Pass for a year but cannot get a delivery slot and no one replies to my emails. They wanted to charge me an extra£9.99 for a Christmas delivery, in addition to the £99 per year !
Rubbish customer service
The live chat is rubbish too. The robots can only give standard replies and the customer service advisor page doesn’t work. Very poor. I expected better. I’m still waiting for a reply from my email 2 weeks ago
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