Call centre slow to pick up. One member of staff was particularly rude. Out of date info about delivery on website, which I only picked up by chance - delivery due between 12 &1pm info posted on website said driver was running 40 minutes late - when I eventually got through to the call centre they could not see where the driver was but got driver to call - he was not running late at all. If I wanted 14 bananas all in the same state of unripeness I wouldn't have ordered 2 different products - one pictured yellow on website the other pictured green - I had had the same issue a few weeks previously and assumed it was a one off - having now read the product reviews it's an ongoing problem. Have now had the remainder of my delivery pass refunded.....probably not going to bother using them again.