Staff usually very pleasant.
Good choice of products.
Like the one hour time slots for delivery.
A couple of late deliveries recently.
Use by dates seem to be getting shorter.
Quality of some products, eg chicken thighs, has deteriorated.
Customer reviews are not responded to on the site which suggests a lack of customer care.
Not sure the overall quality and service make Ocado stand out from the crowd these days.
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Alice, Customer Support
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