Hi I've been using ocado since 2007. I can't fault the service that's the only reason i'm still sticking with you guys (I am happy to give 5stars for the service) but at the same time i can't shake off the feeling that Ocado doesn't value loyal customers like others do. You offer discount card & vouchers to new customers but not to the old members like me. Whereas all the other supermarket brands are constantly sending me 20% off vouchers for my next purchase. Hence my order amount from ocado is decreasing by month. If it's going to be like this I may need to use waitrose online as they constantly sending me 20% off voucher for my shopping.