I am very surprised by customers comments, Ocado has been a life saver during the lockdown for my family, I have never shopped online for groceries but since I started shopping with Ocado it has changed my mind, I used to go to M&S for some shopping then I have to go to Tesco or Waitrose or other supermarkets for other shopping, now I can get everything under one roof, it saves me hours of my time, the delivery drivers are always on time even early, they always arrive with a smile and are very helpful, customer service are very professional and has always emailed me back, they are under a lot of pressure at this time, trying to keep everyone happy is not easy, The food is exceptional and what a choice, I read customers reviews to help you buy products that other customers buy I don't have a smart pass but I always get a delivery slot, slots are there but you have to keep trying and you will get one