Very good range of products and good prices, with excellent customer service and delivery drivers. However, I can't forgive the inexplicable change in the cut-off time for amending orders - it's now 5:10 pm before the delivery day, instead of 9pm. Ocado is an online supermarket and should have a much later cut-off time - even Sainsbury's are longer at 11pm. Had to reluctantly cancel my Smart Pass, as I'm tired of getting home to find I've forgotten, or run out of, something and can't change my order. Smart Pass used to be good value (especially with product discounts and free samples), but the early cut-off has proved too much.