Anonymous
Unfortunately cannot give 0 stars, otherwise I would. My whole family uses the Ocado service as loyal and regular customers. I made an account with them and booked a bunch of slots with the intention of ordering on all of those days and editing what I wanted day by day. Ocado then suspected card fraud due to the multiple orders, which is understandable. They locked my account and cancelled my orders. I got in touch, which takes way more than 24 hours to receive a reply btw, and ended up sending a copy of my drivers licence to them like they asked so that they know the orders are legit. I figured after this confirmation it would all be fine, my account would be unsuspended and I could carry on ordering. But noooo. They didn’t get back to me for a week even after I kept contacting for updates, very poor. I then opted to do a live chat once I realised I could. LIAM R., if that's even his real name, is incompetent and rude. He said they couldn’t do anything about it and that I would have to “shop somewhere else", then proceeded to end the chat on me without properly answering my questions and concerns. Appalling customer service. It should not matter what a customer wants to buy, when, how often or how much. As long as we are buying from you and spending money on your goods and services. At the end of the day, the customers keep you in business, and you should be glad we want to purchase from you. Ridiculous.
4 months ago
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Ocado has a 4.17 average rating from 2,478 reviews

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