Been using Ocado for very many years, I loved it, great choice and good customer service. I was happy to pay for the SmartPass which was initially 3.99, went to 5.99 - I sent a cancellation request, they contacted me and they told me they'd put me back on the 3.99 offer. Then it went back to 5.99 again after some time, it was still with Waitrose and the quality/price was amazing so I paid the 5.99 for a while. Then they joined M&S, the food choice is very poor, quality is not that great, a ton of offers disappeared and most of my regulars, no suitable alternatives in the M&S range - I ended up sourcing my regular products elsewhere. The prices on some of my old items (which are still present) have almost doubled, so gradually I've been moving to other services. I still kept the SmartPass 'just in case', until they bumped the price up to 8.99 - I decided to cancel. No follow up call to retain my custom, but that's ok. I tried to place one order and really, even if I try to be flexible about my choices of shopping, I struggle to find everything I need there. Shame, Ocado was awesome, the M&S partnership has killed it.
1 year ago
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Ocado has a 4.14 average rating from 2,512 reviews

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