Fantastic range of products - competitively price matched. Ocado App is excellent - easy to use and quick; it took me twice as long to order on a competitor website/App when they were running a promotion. I pay the annual fee for deliveries anytime and have 3 or 4 orders delivered a week as I feed a hungry, growing family. It's very cost effective. Very convenient 1 hour delivery slots and you can see online if there are problems. Problems are rare these dad and last minute substitutions are pretty rare. On the odd occasion that a product falls below expected quality, online claims for reimbursement are quick and easy to request. Delivery staff are polite, helpful and friendly. It would take a lot to tempt me away from this provider. Great quality range of products with logistics that work - most of the time.