I am a big Ocado fan. I periodically try other online supermarket services, just to make sure they are still the best - they are! They have delivered our groceries with a smile, even when our little lane is blanketed in snow and they can't actually get the van down to us - unbelievably reliable. The only downside for me is eggs - had a run of broken eggs which is just a complete pain and so have given up on ordering those online - the packing system seems to think it's OK to put eggs (or bread, fruit, anything else you don't want squashed) underneath heavy stuff like multi-packs of soft drink cans. A bit of reprogramming required there I think. That aside, I remain very happy with my Ocado service and frequently recommend them to others.