On the whole, the Delivery drivers are polite and all ask where the shopping needs to be put. Substituted items are mostly acceptable and the delivery driver always makes sure I am aware and happy with the substitution. Packing can be less reliable with some bags being packed very full and piled which squashes liquid containers, particularly milk. The free gift and other try out freebies are a nice touch! Deliveries are made in the allocated time slot. Overall a good and convenient service.
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