I love the fact I can get next day delivery. The drivers are always very professional and friendly and 99% of the time my deliveries are on time. Occasionally food items arrive squidged or broken like eggs. I'm not sure if this is rough handling by the drivers, or poor packing at the depot. It's frustrating as this never happens with Waitrose. That said if you complain Ocado always refund the squidged item no questions asked. Quite often full size samples of products I haven't ordered are dropped in free with my shopping. This has introduced me to new products I might not otherwise have seen or bought. Overall all very reliable