Ocado raises the bar for my expectations around how any online retailer or service operates. I do all of my grocery shopping from my mobile app, in less than 5 minutes. That is a massive time saver over what is ordinarily a tedious activity! Ocado is also continuing to develop new features and capabilities on the app, which is also great to see. On the odd occasion when i've had an issue, (missed a flight home) Ocado has been excellent at reorganising my delivery, taking the stress out of those unforeseen issues. I have already recommended Ocado to a number of friends, who are now regular customers. I would highly recommend them.