Over the years the 'perishable' food quality has improved considerably, the introduction of butchers and fishmongers in particular. Substitutions can still be irritating, especially when there isn't one (no pints of semi-skimmed milk last week?). Packing is a nightmare; so random, with eggs being the biggest casualty. Please do not put anything else in with bottles and bottles only need their cardboard holder not a carrier bag as well. The web site needs to be looked at as it to is pretty random, coming up with ideas that are not customer focussed. Finally please do not e-mail me to tell me that I've save 41p on my last shop; one it is pathetic and two, I've generally saved more than that so it is pointless. Overall much better than going to a supermarket, although if your logarithms are working you will note a sharp decrease in our fruit and veg spending as we now go to a local independent supermarket where it is 50% cheaper and superior choice and quality.