We had used Ocado occasionally before being offered a deal on the Smart Pass. We signed up and it has revolutionised our lives. My wife has a long term illness and my autistic son didn't and currently still doesn't like going out (other than to school), so the service Ocado offered transformed what was really becoming quite a chore. Thank you Ocado and your helpful & friendly drivers for all that you do. I think in the 7 months we have been using them (2 deliveries a week on average), there has only been one substitution. Believe me, I was sceptical abut signing up to Smart Pass, but we'll never go back in a store again - and we won't miss it either!