We have been customers for several years. The vans are rarely ever late. The order is most times complete. When items are substituted they select like for like and apply any discount from original item. Always friendly. Goods delivered in good order. The ordering system is absolutely fantastic - so easy to see and use previous orders and easy to add and delete items. Now with other sources such as Fetch and Sizzle - great the way they are added to the Ocado order delivery time. At Xmas, they always ensure that your Turkey is on the van! Have some great discounts, particularly on wine.