Overall I love Ocado. Your drivers are 9/10 friendly and polite. And 9/10 I get what I expect. 2 main areas of frustration: 1. Drivers not reading the notes which ask a. not to come into our drive (the vans damage our trees - to be fair this has not happened recently). b. to bring shopping to the BACK door. It is usually the ones who arrive early who end up coming to the front door - I always sense they are rushing to get through their route early and therefore don't stop to read the notes. 2. Poor Packing I have frequently have fruit or other delicate items damaged by packing them in the same bags with heavy items e.g cans, or items that can contaminate e.g. dishwasher powder or washing liquid. It can't be to save bags as I also often get one single item in a bag on its own (which even when recycled seems such a waste). There are a few items I simply don't buy from you now as when cut to order (e.g. meat or fish) I found the weights varied so much - up to 50% over or under which meant either having not enough to go around, or lot of wastage.