Anonymous
The ocado contact Centre in Sunderland is a scam I was hired over the Christmas period just to cover the phone I was not trained I was used as a donkey over the Christmas period to cover the phones during the lockdown I got felt so intimidated by floor walkers who screamed at me when asked for help I had one floor Walker tell me she takes drugs and I had a manager shout my medical records across the floor they still have my p45 I have went through investigation to investigation for them to say that I’m was trained on web chat which I have never seen I was teaching fetch, dobbies and zoom calls with no training basically the contact centre in Sunderland ocado is a fraud and I’d be careful with you private details because I had a drug dealer off me drugs but I’m the liar and to be made out these people where my friends I was abused so much the state of my mental health from the phone calls I was forced to take unfortunate I don’t have £250 and hour to pay for court fees right no so I’m going public making as noticeable as I can if I was throwing into the deep end with all of your private details and knowing one takes drugs and another offered me drugs I’m pretty sure there is many more who was hired over the Christmas period was fired or dismissal unfairly and was never trained ! I will make my self noticeably one way or another ocado is disgusting the way they have treat me and to be made out these people where my friends and they trained me on things I never even seen before is laughable change why they have fired me 6 times also give me no warning I was pulled into a room with two guys telling me I no longer work there is disgusting! I will take you to your one way or another ! And this is the copied response I got.... Further to your initial email dated 05 April 2021 and subsequent emails dated 18 April 2021, 30 April 2021 and 02 May 2021. We have been making enquiries into the situation you say you felt you were in, by speaking with the named individuals in confidence and will summarise our response to the comments you have made to date in this letter. We apologise that you believe this has taken so long however, to complete a full investigation this involves a significant amount of time as the number of people you made reference to needed to be spoken with. We hope you will accept this as our attempt to answer your concerns. When you started with Ocado, you were in a two week induction programme whereby you were trained on webchat and email. In your email you refer to the length of service of the trainer; the time in which your colleagues have been employed by Ocado is irrelevant to their ability to train. You mention that you believe that the room you were in did not meet COVID safety standards, as a Company we have a duty of care to all employees as such we worked closely with Public Health England (PHE) who supported us in making sure the necessary measures were in place. These measures were ever changing however, exceeded all recommendations by PHE regarding social distancing at the time of your training. If you felt uncomfortable with this you could have mentioned this to management and we would have explained what we were doing to make the office COVID safe. You refer to an email which you say you sent in confidence to a manager regarding needing additional support. The Team Manager in question made a Quality Coach who you had previously worked alongside aware that you felt you would benefit from some additional support. The Quality Coach sat with you to go through what you felt was a difficult ticket, she explained the required process for dealing with such a situation. Following this intervention and additional support from the coach you appeared. Please share as much as you can until they see this!!!!! But yet I was moved from desk to desk to desk every day I was never on the same desk ! I have witnesses so I’m ready for the battle !!!! I will not let this go my life is way more important and that place has damaged me !
3 months ago
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