Wouldn't give them 1 star. Cancel all the time either hour's before or without telling you at all until your shopping doesn't turn up. Used them 4 times and two of these times they cancelled. Never using them again. Overpriced products for the quality and service and leave vulnerable people with no way to get food. I think they forgot most on disability live fortnightly so rely heavily on these services. They don't care they say sorry and I'll relay feedback to stores meantime your searching for other supermarkets without slots for days on end. Im absolutely fuming my bloods boiling. Ocado do not leave your pathetic apology underneath my comment your irrelevant. Stay away people especially if your vulnerable and alone with no help or family. This company does not care at all.