Miss Helen V
They have the best choice out of all the supermarkets and at a range of prices. I buy free range meat and I can get more here than anywhere else. However often a lot of stuff is unavailable. This is not so bad considering there are so many other options but it can get annoying at the check out. I gave up buying icecream after 8 were unavailable one week. I like the fact I can get free delivery but the drivers are always in a rush. I don't know if they have bad working conditions or are just not given any customer service training. A couple of times they have rang to try and get to me early ( I book the slot I do for a reason) and they just dump the bags and go without any time for discussion. I told one I wanted to return the bags and the last driver rushed off before I could and his response was ,'you have to be on the ball,' It seems there is not an Ocado just for me. couldn't really believe he spoke to me like that. Shame as I love the variety but the drivers with all the others seem much more friendly and polite.
2 months ago
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Ocado has a 4.16 average rating from 2,491 reviews

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