Cancelled my order midnight the day of delivery because my card failed authorisation. Tried to ring them and they refused to reinstate prevent honour the price on another delivery date even though I was already inconvenienced by their system cancelling my order immediately without a second attempt at charging my card. I've been a customer for about 5 years, spent £160 on this order but had to change my card due to expiry (which is what triggered the authorisation and i think it failed because they authorise for extra incase of items that are pay by weight and i only keep enough money in my main account to pay for what I'm buying incase of fraud) and this is how they treat me. Be warned, Ocado obviously doesn't give a toss about customers. This wouldn't happen at other supermarkets as they make sure your card is accepted when checking out but any other supermarket would fix it. I'm not asking for discounts just to honour the shop I spent hours planning and was cancelled in seconds. (i literally saw the email come in they could have even given me a few hours to add a new card, anything. I know they don't start picking and packing late orders until the next day so it's just pure disregard) Ocado just doesn't care about you and you can lose your entire shop and all the time you put into it the day of your delivery because their system is terrible and they won't help you.
1 year ago
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Ocado has a 4.1 average rating from 2,608 reviews

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