I have been using this company for approximately 4 to 5 years. I have never had a single problem with them. In fact, I cannot praise them highly enough. The wide range of food is impressive and the delivery drivers are some of the best in the business. I have used competitors and have sometimes been left with over 10 substitutes on an order, which is not acceptable. I have had breaks in between, but I always end up back with Ocado. So I can only speak as I find and I trust them completely every week with my order. I wouldn’t hesitate to recommend this company. I must’ve had over 200 deliveries and cannot remember a single one. That was a bad experience. well done Ocado. Customer service is 2nd to none. I admit they are not the cheapest but they deliver in bags and they give you back 10p for each bag you return for recycling. We as a family order loads of different types of fruit and my daughter particularly loves the Ocado range. In fact we were just talking today about the size of the grapes. They were literally the size of plums and as sweet as could be. we have a very happy daughter after an Ocado delivery! Keep up the good work. We will be using you for a very long time to come.