Ordered a weekly shop. Left instructions to leave the delivery outside my door. Driver did not try and left. I was then sent an email telling me I would lose the value of my shop as I was not in - not true. They subsequently agreed to honour the order as long as I was in between 7-9pm the night after. I cancelled an engagement to be there. Stupid me - they never showed up nor phoned or emailed me - just left me hanging. No food, no dinner, nothing. When I called them, they simply said 'we are sorry' and offered a £25 voucher off the next shop - like I would ever shop with them again. Absolutely rubbish. Never again. Insulting.