Awful, driver didn't knock loud enough for me to hear due to it being late so missed the delivery and been billed £58 for the pleasure. Called customer service and spoke to team leader all I got was "it's in our t&c" what that you have to have batt hearing to hear the doormouse delivery driver? Absoulte joke. Im on a very limited income, been a loyal customer for years yet customer service wouldn't offer so much as a £10 voucher awful company will never use again please be aware of this before using them you will be liable if you get a quiet delivery driver. If you actually get your delivery half of it will be substituted anyway boycott ocado