The quality of the food is good, the delivery drivers great (very helpful and pleasant) and whilst everything is going well, it is a fantastic service. 6 weeks ago I lost a bank card (cancelled it the day I lost it) and had to change details on my account. It has taken 6 weeks for ocado to inform me that a payment didn't go through, and have cancelled an order with the reason 'unable to verify payment details' though they could not expand on the reason why. As soon as I got my new card I changed details on my account. So why has it taken 6 weeks to let me know? This should have been sorted out within the week.