Rotten and dented fresh produce. Wasn't able to claim a refund via app as it was was the change over day between old & new website / app for my area. My order was not listed anywhere, disappeared in a puff of smoke. Appalling customer service - made me feel like I was lying when I said I didn't know I needed photos. I have thrown away rotten produce as you don't need it on the app when claiming a refund. Pushed me away as if I was lying! Won't be shopping with Ocado again. Shame I can't award zero stars. I didn't receive a refund but in order to complete the review I had to pretend I did by ticking a box to go forward in order to publish the review!