Plus sides - very friendly drivers, deliveries always on time and with limited substitutions, and the best range of all the online shops. These are the reasons I keep persevering with ocado. The negatives are that they have always insisted on delivering in brand new plastic bags, which I've never wanted, bag charge or not. As a result of this there is always damaged goods from being rammed in the bags - meat packets opened and leak on the floor, bread that looks like its been used as a punch bag, I've had tins so dented I couldn't open them from one end! They also regularly charge you for bags they haven't sent - my last order I recieved 5 bags (none of which I wanted in the first place!) and was charged for 8. And substitution prices can be erratic. I was substituted a £3.15 pack of chicken with one the same weight priced at £8.65 which is bad enough, but the driver told me as he handed it to me that "we'd be charged the same or less" for the substitute so clearly even their staff had no idea on their substitution policy,