This service is unacceptable.... I cancelled my order within the timescale by removing items from my basket and checked out, this stated that it was editing my order. I then checked the app and it stated that there were no deliveries scheduled hence thinking it had been successfully cancelled.... how wrong was I. I woke to a text from Ocado telling me my order would be delivered. After 2 phone calls and an email to customer services I received a call from a manager insisting that nothing could be done. I must take the perishable items or still be charged, even though in my view I had cancelled everything. Terrible service, very unfair. I WILL NOT ever use them again and will tell everyone I see about this poor service.