This is service has got to the point where it is unusable. With the parking at my local Waitrose closed I have been using it a lot over the years and placing substantial orders. However the instance of problems is becoming too regular. My last order was delivered but the driver can't remember where he delivered it to. A few orders ago my goods didn't arrive because they were never put on the truck. Customer service is so unapologetic and just want to re order without the slightest concern that it might be inconvenient or that you may have been relying on the items.