Ocado does not care about their customers. Twice I’ve hit a brick wall with customer service. All you get is “sorry you feel this way”. They don’t attempt to solve the problems at all. Never had a supermarket make me feel so angry. The last straw was over vouchers. I’ve been using company for five years. Never had a voucher. They finally sent me the “£45 off over four shops” deal that they offer every tom dick and harry when you start. They sent the email out after I did my month shop annoyed I’d missed the £15 voucher, but what can you do? So on my second shop. I use the second voucher on my next shop (in time and not expired), but no I couldn’t use the voucher cos I’d not used the first. So not only did I miss the £15 on the first shop because I’d not received it in time but I missed the £10 on the second. Customer services just called me a liar. I told them to shove it. They’ve lost my customer forever. No other supermarket treats their customers in this offensive manner. Please don’t respond to this asking me to contact customer services because I think Ocado are awful awful awful. I will also tell everyone else I know this.