I had decided to have Ocado deliver my shopping this week as I am getting married this week and have no time to go out food shopping. Unfortunately when Ocado arrived, a whole tote full of all the meat and fresh goods was missing, having not been put in the van in the first place. Usually this would just be irritating but sortable but in these circumstances with no time for me to go shopping at all it's a huge inconvenience. I phoned Ocado and they offered tomorrow ( when I will be at work) or the very last slot this evening but I need part of the food for today. I understand things go wrong sometimes but I'm so disappointed that Ocado could not get that tote delivered to me today as it was their mistake and has caused me a massive headache. I now have little confidence in their reliability and would not order again if I had anything important happening because they don't seem to go out if their way to rectify their mistakes. I was offered a voucher for the inconvenience.