Ordered on line with ocado due to some being heavier and out of stock in waitrose. I arrived 5 mins late due to transport issues and apologised. Driver then dumped the shopping on the ground in the entrance to the complex - flat across a courtyard and up 3 flights! Items broken when dumping it and Ocado’s customer service response was we delivered it! Stick to Waitrose. Quality customer service and polite and helpful drivers!
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